In my previous role as a Business Analyst, I crafted detailed user stories in Jira, translating complex business requirements into actionable tasks for development teams. I supported product processes, analyzed production issues, and guided project scopes to align technical solutions with business objectives. Building and maintaining strong stakeholder relationships was key to achieving project goals.

I facilitated workshops to gather requirements, documented business capabilities, and used analysis techniques like use case modeling, data modeling, and process mapping. My expertise in querying tools and relational databases helped identify and resolve data issues effectively, while my knowledge of data warehouse concepts and data engineering tools optimized big-data workflows.

Providing feedback on database designs and software process architecture translated business requirements into data models. I led strategic optimization projects, enhancing application efficiency and user experience.

My facilitation and process improvement skills enabled effective process redesigns and support initiatives. I identified opportunities for automation to optimize manual tasks and proactively developed project risk mitigation plans to ensure successful outcomes and smooth transitions for end-users. Collaborating with QA teams to meet quality standards was a critical aspect of my work, and I remain committed to maintaining high standards in all projects.